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EVENTS / TICKETS

1.1 What does my ticket include?

The Gin To My Tonic run three very different event experiences; shows, festivals & tastings. Please check the ticket details under the relevant event for confirmation and what is included with your ticket*.

1.2 How do I receive my tickets?

The Gin To My Tonic will send you your tickets electronically using the e-mail address provided. Please ensure the e-mail provided is correct.

1.3 Do I have to bring my printed ticket to the event?

Please print your ticket or have the email ready to be scanned from your smartphone to guarantee access.

1.4 What are the minimum age requirements?

The event is strictly for over 18s. If you are lucky enough to look under 25 you may be asked to present a valid ID to gain entry as we operate a Challenge 25 Policy.

1.5 Can I bring my children?

The event is strictly for over 18s, so children are not permitted onsite under any circumstances.

1.6 Is it ok if the name on the ticket does not match the person who attends?

That’s not a problem as we appreciate tickets are often bought as gifts.

1.7 If I go out, can I come back in?

Of course! Please ensure you have your ticket to hand just in case you are asked to show it again. Where a glass is provided please ensure you keep this safe as we cannot provide replacements.

1.8 Is seating provided?

Seating is unfortunately not guaranteed and is based on the venue. Please check prior to booking should you have concerns.

1.9 Can I get a refund?

Unfortunately refunds are not available on event tickets or purchase made whilst at any The Gin To My Tonic Events including products and drinks tokens.

1.10 What happens if the event is postponed/rescheduled?

In the event that a postponement** occurs then your tickets will automatically be transferred to the newly scheduled future date. In the event that you are unavailable on this new date, then your tickets can be transferred to the relevant date the following year.

1.11 Can I transfer my tickets?

The option to transfer your ticket to a different location entirely is also available, please see www.thegintomytonic.com/events for a list of available events.  Each ticket is entitled to one transfer free of charge, any subsequent transfers will incur an admin fee which will be billed prior to the transfer taking place.

If you wish to transfer your festival, show or bar event ticket, you must inform the gin to my tonic via email at least 48 hours prior to the event start time.  If a request to transfer is made within 48 hours of the event start time you may incur a charge based on products ordered to fulfil your booking.

If transferring your ticket to an event of a higher value ticket price, the difference will be charged prior to the transfer taking place

1.12 How will I be notified in the event of a postponement? 

In the event of a postponement you will be notified via the e-mail address used to book tickets. Any postponements will happen at least 48 hours before an event is due to open.

1.13 What happens if I break/lose my glass/straw/bag/tasting cup at an event?

The Gin To My Tonic accept no responsibility for loss or breakages of glassware or other merchandise at an event.  In the event of loss or damage At an event replacements are available at an additional charge.

1.14 How can I contact you with any questions?

The Gin To My Tonic are always happy to help, please e-mail us at [email protected] with any questions

*Included with ticket: The advertised products included with a ticket are subject to change based on availability.  On occasion The Gin To My Tonic Ltd may substitute a product for a different product of commensurate value based on availability from our suppliers.

**Postponements: The Gin to My Tonic Ltd reserve the right to postpone any event for the following (but not limited to) reasons.  Reasons pertaining to the use of the venue such as loss of power, flooding, drainage etc, weather events, Health & Safety grounds including Corona Virus out breaks and other forms of pandemics, Natural Catastrophes and viability of the event

PRODUCT PURCHASES

We do hope that you are happy with your purchase, however please find below further information in the unlikely case that any issues arise:

2.1 Personalised Products (GINDIVIDUAL)

We regret that we cannot accept returns on any personalised products. Due to the bespoke nature of these products they cannot be resold. All text personalisation will be written exactly as entered. If you made a spelling mistake on your order we regret to inform you that we cannot accept this as a return.

2.2 Non-Personalised Products

Goods must be returned unopened, sealed and in the original packaging. The postage of the return is the responsibility of the purchaser. Liability for loss or damage during transit of goods being returned is the responsibility of the purchaser. For your protection, we recommend that you use a recorded-delivery service when returning goods. Returns refunds will be made within 10 working days of item receipt.

2.3 Delivery Schedule

It is our aim to dispatch your product in a timely fashion, however at peak times our delivery providers network may experience delays.  We will always endeavour to work with our delivery partners to provide a good level of service but please be aware delays outside of the control of The Gin To My Tonic Ltd can occur.

2.4 Deliveries

If your purchase requires a courier delivery service, this option will be applied at checkout.  Once booked with our courier partner the customer will receive a tracking link from our courier partner.  Once any product has been passed to the courier partner for delivery it is the sole responsibility of the customer to ensure delivery is tracked and made in a timely fashion and the consumer contract of purchase is with the courier partner for the delivery of any goods.  Therefore no refunds will be offered for missed, late or delivered to neighbour/post office deliveries.  It is the sole responsibility of the customer to arrange re-deliveries, collections from post offices and any other issues with deliveries.

2.5 Faulty or Damaged Goods

If you have taken delivery of a package and the contents have been damaged in transit, please retain all packaging, take a photo and report this to [email protected] within 2 days of receipt. You may be required to return the item. For your protection, we recommend that you use a recorded-delivery service when returning goods. In this instance a replacement product will be sent out to you.

2.6 Excess Product Purchases

In the event that excess products are purchased, The Gin To My Tonic cannot offer a refund.  Excess tickets can be transferred to a future event on a single occasion, any further transfers will incur an administrative charge.

In the event that excess tickets are purchased, The Gin To My Tonic cannot offer a refund.  Excess tickets can be transferred to a future event on a single occasion, any further transfers will incur an administrative charge.

2.7 Promotional Offers

The Gin To My Tonic reserve the right to run promotional activities with regards to products offered for sale.  In the event that a product is offered at a discounted price after purchase, The Gin To My Tonic cannot retrospectively apply the discount to products already purchased.

2.8 Third Party Purchase

The Gin To My Tonic accept no liability for products purchased via third party providers.  In the event of an issue, please contact the third party provider directly.

2.9 Promotional Ticket Offers

The Gin To My Tonic reserve the right to run promotional offers around ticket pricing including but not limited to early bird, super early bird and standalone discounts.  These offers are available only whilst advertised.  When transferring tickets no discount or offer will be applied against the original purchase price and the transfer of the ticket will be set against the full standard retail price of the ticket.