EVENTS / TICKETS
1.1 What does my ticket include?
The Gin To My Tonic run three very different event experiences; shows, festivals & tastings. Please check the ticket details under the relevant event for confirmation.
1.2 How do I receive my tickets?
The Gin To My Tonic will send you your tickets electronically using the e-mail address provided. Please ensure the e-mail provided is correct.
1.3 Do I have to bring my printed ticket to the event?
Please print your ticket or have the email ready to be scanned from your smartphone to guarantee access
1.4 What are the minimum age requirements?
The event is strictly for over 18s.. If you are lucky enough to look under 25 you may be asked to present a valid ID to gain entry.
1.5 Can I bring my children?
The event is strictly for over 18s, so children are not permitted onsite under any circumstances.
1.6 Is it ok if the name on the ticket does not match the person who attends?
That’s not a problem as we appreciate tickets are often bought as gifts.
1.7 If I go out, can I come back in?
Of course! Please ensure you have your ticket to hand just in case you are asked to show it again. Where a glass is provided please ensure you keep this safe as we cannot provide replacements.
1.8 Is seating provided?
Seating is unfortunately not guaranteed and is based on the venue. Please check prior to booking should you have concerns.
1.9 Can I get a refund?
Unfortunately refunds are not available.
1.10 What happens in the case of a epidemic / pandemic?
In the event that a postponement occurs due to a epidemic / pandemic (such as Corona Virus), then your tickets will automatically be transferred to the newly scheduled 2020 date. In the event that you are unavailable on this new date, then your tickets can be transferred to the relevant date in 2021. The option to transfer your ticket to a different location entirely is also available, please see www.thegintomytonic.com/events for a list of events.
1.11 How will I be notified in the event of a postponement?
In the event of a postponement you will be notified via the e-mail used to book tickets. Any postponements will happen 48 hours before an event is due to open. We continue to monitor government guidance. Further information will also be shared on our social media channels at the appropriate time.
1.12 If a event goes ahead what steps are you taking onsite?
We’re encouraging all staff, distilleries and visitors to maintain good hygiene including carrying tissues, using them to catch coughs and sneezes then binning the tissue and washing hands with soap and water (for 20 seconds) or using sanitiser gel to kill germs.
To help promote public hygiene, we have implemented the following measures:
- Increased cleaning frequency across all venues
- Increased disinfectant cleaning of touch points including handrails and door handles
- Hand sanitiser gels available at various points
- Sharing of NHS information to clearly communicate public health guidance
We also recommend high risk groups stay away from mass gatherings until it is deemed appropriate by the government.
For more information regarding Coronavirus (COVID-19), please visit www.nhs.uk/conditions/coronavirus-covid-19
1.13 How can I contact you with any questions?
The Gin To My Tonic are always happy to help, please e-mail us at [email protected] with any questions.
We do hope that you are happy with your purchase, however please find below further information in the unlikely case that any issues arise:
2.1 Personalised Products (GINDIVIDUAL)
We regret that we cannot accept returns on any personalised products. Due to the bespoke nature of these products they cannot be resold. All text personalisation will be written exactly as entered. If you made a spelling mistake on your order we regret to inform you that we cannot accept this as a return.
2.2 Non-Personalised Products
Goods must be returned unopened, sealed and in the original packaging. The postage of the return is the responsibility of the purchaser. Liability for loss or damage during transit of goods being returned is the responsibility of the purchaser. For your protection, we recommend that you use a recorded-delivery service when returning goods. Returns refunds will be made within 10 working days of item receipt.
2.3 Faulty or Damaged Goods
If you have taken delivery of a package and the contents have been damaged in transit, please retain all packaging, take a photo and report this to [email protected] within 2 days of receipt. You may be required to return the item. For your protection, we recommend that you use a recorded-delivery service when returning goods. In this instance a replacement product will be sent out to you.